Delivery & Returns

At Modella Shoes, we strive to provide a seamless shopping experience for our valued customers.

We understand the importance of clear and transparent information regarding delivery and returns. Please read the following details regarding our delivery and returns policies for orders placed on our UK store.

Delivery Information:

1. Shipping Options: We offer standard delivery services for all orders within the United Kingdom. The estimated delivery time for standard shipping is 3-5 business days from the date of dispatch. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.

2. Order Processing Time: We aim to process and dispatch all orders within 1-2 business days from the date of purchase. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

3. Shipping Charges: We offer free standard shipping on all orders within the United Kingdom.

4. International Shipping: Currently, we only ship within the United Kingdom. We apologize for any inconvenience caused and hope to expand our shipping capabilities to international destinations in the future.

Returns and Refunds:

1. Return Policy: We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we accept returns within 30 days of the delivery date. Please ensure that the item is unused, in its original condition, and in the original packaging.

2. How to Initiate a Return: To initiate a return, please follow these steps: a. Contact our customer support team via email at support@modellashoes.co.uk or through our website's contact form. b. Provide your order number, the reason for the return, and any relevant details. c. Once we receive your request, we will provide you with further instructions on how to proceed with the return.

3. Return Shipping: The cost of return shipping will be the responsibility of the customer, except in cases where the item received is defective or damaged. We recommend using a trackable shipping service to ensure that the return reaches us safely.

4. Refunds: Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed using the original payment method within 5-7 business days. Please note that the shipping charges (if any) are non-refundable.

If you have any further questions or need assistance with your delivery or return, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience at Modella Shoes is a delightful one.