Privacy Policy

At Modella Shoes, we are committed to protecting the privacy and personal information of our valued customers. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our UK store. By using our website and providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect: a. Personal Information: When you place an order or register an account with us, we may collect certain personal information, such as your name, email address, shipping address, and payment details. We only collect information necessary to fulfill your order and provide you with the best possible shopping experience. b. Log Data: Like many websites, we automatically collect certain information whenever you visit our website. This may include your IP address, browser type, referring/exit pages, operating system, and date/time stamps. This information is used for analytical purposes to improve our website's performance and user experience.

2. Use of Information: a. Order Fulfilment: We use the personal information you provide to process and fulfil your orders, including shipping, payment processing, and customer support. b. Communication: We may use your email address to send you order confirmations, shipping notifications, and updates regarding your purchases. With your consent, we may also send you promotional emails and newsletters about our latest products, special offers, and events. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting our customer support team. c. Improving our Services: We analyse the information we collect to understand customer preferences, trends, and behaviours. This helps us enhance our product offerings, website functionality, and overall customer experience.

3. Data Sharing: a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business activities on our behalf. These service providers have access to your personal information only to perform their specific tasks and are obligated to handle it securely and confidentially. b. Legal Requirements: We may disclose your personal information if required by law, government agencies, or to protect our rights, safety, or property.

4. Data Security: We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device to remember your preferences and provide personalised features. You have the option to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.

6. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and comply with legal obligations. If you wish to have your information removed from our records, please contact our customer support team.

8. Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team. We are committed to addressing and resolving any issues promptly and ensuring your privacy is protected.